We collect, use and are responsible for certain personal information. When we do so we are subject to the General Data Protection Regulation which applies across the European Union (including the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of these laws.
We want you to understand and be confident about how we collect, store and handle your personal data.
WHY DO WE COLLECT YOUR DATA?
We want to provide you with the best customer service. The data we collect allows us to tailor our services to what suits you best.
PERSONAL INFORMATION WE COLLECT ABOUT YOU
We may collect and use the following personal information about you:
• Your name and job title.
• Contact information including email address, telephone number and company details.
• Other information relevant to customer surveys.
HOW DO WE COLLECT YOUR DATA?
We collect information you provide when talking to our staff or when you place an order. Our priority is to protect and treat your data with utmost care.
WHAT WE DO WITH THE INFORMATION WE GATHER
We require this information to understand your needs and fulfil our contract with you.
We may use this information to improve our services to give you a better service.
WHEN DO WE SHARE YOUR DATA
We will only share your data with third party contractors that have a benefit to you, such as couriers, so that they can deliver your items or service providers such as accountants.
WHERE YOUR PERSONAL INFORMATION IS HELD
Information may be held at our office and those of third party agencies.
HOW LONG WILL YOUR INFORMATION BE KEPT
We will keep your information while you have an account with us or while we are providing a service to you. Thereafter we will not keep your information any longer than is necessary. When it is no longer necessary to retain your personal information, we will delete it.
We do not share any personal information about you to any organisation outside of the EEA.
HOW YOUR INFORMATION WILL BE KEPT SECURE
We have appropriate security measures in place to keep your information secure.
We will notify you and any applicable regulator if any suspected data security breach takes place where we are legally required to do so.
We will respect your rights under GDPR legislation:
• To access your personal information
• To rectify your personal information
• To be forgotten
• To restrict processing of your personal information (in certain circumstances)
• To object to processing of your personal information (in certain circumstances)
• To not be subject to automated individual decision making.
HOW TO COMPLAIN
We hope that we can resolve any query or concern you may raise about our use of your information.
The General Data protection Regulation also gives you right to lodge a complaint with a supervisory authority. The United Kingdom supervisory authority is the Information Commissioner who may be contacted at https://ico.org.uk/concerns or telephone 0303 123 113.