PRIVACY POLICY STATEMENT

We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share your personal information. It also explains your rights in relation to your personal information and how to contact us or supervisory authorities in the event you have a complaint.

We collect, use and are responsible for certain personal information. When we do so we are subject to the General Data Protection Regulation which applies across the European Union (including the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of these laws.

We want you to understand and be confident about how we collect, store and handle your personal data.

WHY DO WE COLLECT YOUR DATA?

We want to provide you with the best customer service. The data we collect allows us to tailor our services to what suits you best.

PERSONAL INFORMATION WE COLLECT ABOUT YOU

We may collect and use the following personal information about you:
• Your name and job title.
• Contact information including email address, telephone number and company details.
• Other information relevant to customer surveys.

HOW DO WE COLLECT YOUR DATA?

We collect information you provide when talking to our staff or when you place an order. Our priority is to protect and treat your data with utmost care.

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and fulfil our contract with you.

We may use this information to improve our services to give you a better service.

WHEN DO WE SHARE YOUR DATA

We will only share your data with third party contractors that have a benefit to you, such as couriers, so that they can deliver your items or service providers such as accountants.

WHERE YOUR PERSONAL INFORMATION IS HELD

Information may be held at our office and those of third party agencies.

HOW LONG WILL YOUR INFORMATION BE KEPT

We will keep your information while you have an account with us or while we are providing a service to you. Thereafter we will not keep your information any longer than is necessary. When it is no longer necessary to retain your personal information, we will delete it.

We do not share any personal information about you to any organisation outside of the EEA.

HOW YOUR INFORMATION WILL BE KEPT SECURE

We have appropriate security measures in place to keep your information secure.

We will notify you and any applicable regulator if any suspected data security breach takes place where we are legally required to do so.

YOUR RIGHTS

We will respect your rights under GDPR legislation:
• To access your personal information
• To rectify your personal information
• To be forgotten
• To restrict processing of your personal information (in certain circumstances)
• To object to processing of your personal information (in certain circumstances)
• To not be subject to automated individual decision making.

HOW TO COMPLAIN

We hope that we can resolve any query or concern you may raise about our use of your information.

The General Data protection Regulation also gives you right to lodge a complaint with a supervisory authority. The United Kingdom supervisory authority is the Information Commissioner who may be contacted at https://ico.org.uk/concerns or telephone 0303 123 113.

CHANGES TO THE PRIVACY POLICY

This Privacy Policy is dated 24th May 2018.